Candidate Assessment Tool
Candidate Assessment Tool
overview
Robert Half uses a Candidate Assessment platform which is called IKM to help assess candidates in the interviewing process. The OST Team partnered with the UX Team to review the Candidate Assessment platform and make recommendations to the experience. The IKM platform was cumbersome and confusing to use for Candidates.
Role
As a User Experience Designer/Architect, I clarified the assessment titling naming conventions and the functionalities for simulation and multiple-choice assessment tool. Clarified versions naming conventions for the assessment tool.
wireframes
After reviewing 25 tests, the UX Team uncovered that there are two main types of flows: Simulation assessments and Multiple-choice tests.
Email layout – users will be emailed this template once they register
Simulation layout – users will be able to take a practice test to understand types of questions and flow
outcome
The UX Team created a Candidate tutorial and test flow wireframes with annotations to help share out the layout content and functionality on the page which considers user needs and user journey.
Naming Convention
The UX Team was tasked to identify and simplify all the assessment version titles and description copy language.
Existing list of assessment versions
Revised list of assessment versions
outcome
The UX Team discovered that the voice and tone of the copy was confusing. By clarifying page titles and copy to be simplified and presented in a more user-friendly voice and tone so that it is easy to read, succinct and understandable.
Candidate Assessment Platform Flow for Simulation
The UX Team reviewed and documented the Candidate tutorial and test flows.
Identified Tutorial flow pain points with recommendations and reason
Identified Test flow pain points with recommendations and reason
outcome
This was helpful to identify flow inconsistency, copy that was confusing, visual design inconsistency and user interface pain points.
Candidate Assessment Platform Flow for Multiple Choice
The UX Team reviewed and documented the Candidate tutorial and test flows.
Identified Tutorial flow, pain points with recommendations and reason
Identified Test flow pain points with recommendations and reason
outcome
The UX Team discovered that the assessment (tutorial and test) experience is a bit jarring. For example, the transition states going from the old interface to a new one and back to the old one was confusing. We recommended to combine some pages and remove unnecessary pages to simplify the flow. By using a two-column grid, the interface would help users adapt to a consistent flow and user interface vs. big changes that can disrupt users as they try to answer questions in a high-tension state of mind. The UX Team also clarified and simplified a majority of the content and presented it with a direct, user-friendly voice and tone.
From a user interface perspective, the UX Team has reduced the number of unnecessary pages, reduced the number of UI transitions, kept the use of a one-column grid for important messaging and surveys for users to focus so they would not get distracted. The creation of a two-column grid for the tutorial and testing platform helped with using space for functionality on the left side of the interface and having a place for content to live in the focus area on the right.